Service Cloud Voice Implementation Guide
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Create a Contact Flow with Contact Lens
| Ease of Implementation | Medium |
| Estimated Time to Implement | 45 minutes |
Prerequisites
To run through this example, update your contact center to the latest version. To get the latest version of these contact flows, see Update Your Contact Center. If you don’t update your contact center, you can have older versions of the contact flows with different names.
Create the Contact Flow
To create a contact flow with Contact Lens, start with these packaged contact flows
that already has Contact Lens set up.
- Sample SCV Inbound Flow
- Sample SCV Outbound Flow With Transcription using Contact Lens
- Sample SCV Transfer Flow For Agent Transfers
- Sample SCV Transfer Flow For Queue Transfers