Salesforce Voice with Telephony Providers Implementation Guide
jNote: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.
Transcribe Longer Calls with Contact Lens
Use Contact Lens to transcribe calls that are longer than 15 minutes. If you use Amazon
Transcribe, only the first 15 minutes of a call are transcribed due to a Lambda function
limitation. To trigger real-time transcription of a call with Contact Lens, enable Contact Lens
and real-time transcription for Amazon Connect in your contact flow.
| Available in: Lightning Experience |
| Available in: Enterprise and Unlimited Editions |
| Available in: Sales Cloud, Service Cloud, and Government Cloud as an add-on license. Government Cloud is supported only on Salesforce Voice with Amazon Connect and Salesforce Voice with Partner Telephony from Amazon Connect. |
For a list of supported transcription languages with Contact Lens, see the Amazon documentation.