Salesforce Voice with Telephony Providers Implementation Guide

Overview
Release Notes
Examples of Common Use Cases
Telephony Integration API
Toolkit API
Connect API
AWS Lambda Functions
Amazon Connect Flows
Amazon CloudWatch Monitoring
Alarms
Dashboards
Platform Event
Limits and Scaling
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Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Customer Alerts Platform Event

The RealtimeAlertEvent platform event notifies subscribers about triggered alarms in your Amazon Connect instance.

This event is a standard Salesforce platform event and can be accessed from the following endpoint: /event/RealtimeAlertEvent. You can handle this event from within Apex code, or by using a Salesforce flow. For example, you can create a flow that is triggered by the platform event and then posts a message to Chatter.

Sample flow for customer alerts

To learn more about this platform event and to view some sample code, see RealtimeAlertEvent in the Platform Events Developer Guide.