Salesforce Voice with Telephony Providers Implementation Guide

Overview
Release Notes
Examples of Common Use Cases
Telephony Integration API
Toolkit API
Lightning Web Component
Aura Component
Telephony Events
Telephony Actions
Conversation Events
Next Best Action
Lightning Data Service
Sample Code
Connect API
AWS Lambda Functions
Amazon Connect Flows
Amazon CloudWatch Monitoring
Limits and Scaling
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Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Salesforce Voice Aura Toolkit API

The Salesforce Voice Toolkit API allows you to build Aura components that have access to Salesforce Voice features.

In order to protect our customers’ data, Salesforce Voice Toolkit API methods and event listeners are available only to Aura components built or installed within the org’s namespace. Custom components built within the org and components installed using unmanaged packages will function properly. Custom components installed through managed packages, such as on the AppExchange, are not able to use the Salesforce Voice Aura Toolkit API. In order to use the Toolkit API in a managed package, refer to the Salesforce Voice Lightning Web Component (LWC) Toolkit API.