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Use Managed Packages to Develop Your AppExchange Solution
Pricing Plans in AppExchange Checkout
Payment Methods in AppExchange Checkout
How Is Revenue Shared in AppExchange Checkout?
View AppExchange Checkout Receipts
Add or Remove Licenses from an AppExchange Checkout Subscription
Cancel an AppExchange Checkout Subscription
OEM User License Guide
Manage AppExchange Checkout Subscriptions
Handle common customer requests related to Checkout subscriptions, such as viewing
payment history, adding or removing licenses, and canceling subscriptions.
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View AppExchange Checkout Receipts
If a customer requests a receipt for a previous Checkout payment, you can share self-service steps for viewing payment history on AppExchange. -
Add or Remove Licenses from an AppExchange Checkout Subscription
Your customers can add or remove licenses from their Checkout subscriptions on AppExchange. If a customer adds licenses during the current billing period, the additional licenses are available immediately. Checkout charges the customer a prorated amount for their next billing period. If a customer removes licenses, the removal takes effect at the start of their next billing period. Checkout charges the customer for the reduced license count when the removal takes effect. Share these self-service steps for updating their subscription on AppExchange. -
Cancel an AppExchange Checkout Subscription
If your customer wants to end a subscription before its renewal date, you can share self-service steps for canceling the subscription on AppExchange. The cancellation takes effect at the end of the contract term. If the subscription was just purchased, advise your customer to wait a few hours before canceling so that the initial purchase completes. Waiting ensures that the renewal is canceled, not the initial purchase.