Control Center

Control Center enables you to monitor the state of Commerce Cloud instances and take appropriate action. Using Control Center, you can initialize (reset), start, stop, and restart instances. You can view utilization statistics (and optionally download these statistics to a .csv file). You can also view the Control Center audit log. This topic applies to B2C Commerce.

• Control Center Roles
  To use Control Center, you must first have an account in Account Manager, and this account must be assigned to the appropriate roles. Account Manager has two predefined roles that apply to Control Center: Control Center Administrator and Control Center User. Both roles are general roles covering broad capabilities. This topic applies to B2C Commerce.
• Control Center Instance Permissions
  If you’re assigned the Control Center Administrator role in Account Manager, or if you are granted the Grant Permissions permission in Control Center, you can grant other users permissions to your instances. This topic applies to B2C Commerce.
• Log Into Control Center
  To use Control Center, you must first log in. When you log into Control Center, you use your Account Manager credentials. Each account in Account Manager is assigned to various roles, and some roles require multi-factor authentication (MFA) to log into the account. If two-factor authentication is required, you need a mobile device with the Salesforce Authenticator app installed. To log in successfully, you must also be assigned to the appropriate roles.
• Manage Instances in Control Center
  Control Center enables you to view the status of instances in your organization, and to perform appropriate actions against those instances, provided you have sufficient permissions. This topic applies to B2C Commerce.
• Create a Role in Control Center
  To create a role, perform the following steps. This topic applies to B2C Commerce.
• Specify Instance Permissions for a User in Control Center
  If you were assigned the Control Center Administrator role in Account Manager, or if you were granted the Grant Permissions permission in Control Center, you can grant other users permissions to your instances. If your organization has a small number of users, specifying permissions individually might be the simplest way to complete your configuration. If your organization has a large number of users, you should also consider using roles. You can also combine both configuration techniques. This topic applies to B2C Commerce.