Engagement Interaction Output

Output representation to fetch an engagement interaction record.

Property NameTypeDescriptionFilter Group and VersionAvailable Version
attendeeAuthenticatedBooleanChecks if the initiating attendee is authenticated.Small, 55.055.0
attendeeVerificationTimeStringThe attendee verification time.Small, 55.055.0
attendeeVerifiedBooleanChecks if the initiating attendee is verified.Small, 55.055.0
communicationChannelStringThe communication channel for an engagement interaction.Small, 55.055.0
contextIdStringThe context ID for an engagement interaction.Small, 55.055.0
customFieldsEngagement Custom Fields OutputThe list of custom fields.Small, 56.056.0
durationStringThe duration of an engagement interaction.Small, 55.055.0
endDateTimeStringThe end date and time of an engagement interaction.Small, 55.055.0
engagementAttendeesEngagement Attendee Details Output[]The engagement attendee details.Small, 55.055.0
engagementTopicsEngagement Topic Output[]The engagement topic details.Small, 55.055.0
externalIdentifierIdStringThe external identifier ID of an engagement interaction.Small, 55.055.0
idStringThe engagement interaction ID.Small, 55.055.0
initiatingAttendeeIdStringThe initiating attendee ID.Small, 55.055.0
mappedStateStringThe mapped state for an engagement interaction.Small, 55.055.0
ownerIdStringThe owner ID of an engagement interaction.Small, 55.055.0
phoneNumberStringThe phone number of the caller.
Note: The phone number is used to get the context of the previous engagement.
Small, 57.057.0
reasonStringThe reason of the engagement interaction.Small, 55.055.0
sentimentStringThe sentiment of an initiating attendee.Small, 55.055.0
startDateTimeStringThe start date and time of an engagement interaction.Small, 55.055.0
statusStringThe status of an engagement interaction.Small, 55.055.0
typeStringThe type of an engagement interaction.Small, 55.055.0