Integrate the Engagement Objects Into Your CTI System
IndustriesSettings
Industries Object Access by Community License
Access Industries Features Deployed Using Managed Packages
Previous Versions
This Apex reference goes into detail about the built-in Apex ConnectApi classes and interfaces.
For Apex-related objects and SOAP API calls, see Objects and SOAP API Calls and Headers for Apex in the SOAP API Developer Guide.
The ConnectApi namespace (also called Connect in Apex) provides classes for accessing the same data available in Connect REST API. Use Connect in Apex to create custom experiences in Salesforce.
The DataRetrieval namespace provides classes to store the record details and conversation transcripts between customers and agents.