DataRetrieval Namespace

The DataRetrieval namespace provides classes to store the record details and conversation transcripts between customers and agents.

The DataRetrieval namespace includes these classes.

Engagement Class

Stores the object name and ID of an engagement record. An engagement record represents an engagement interaction, a messaging session, or a voice call between a customer and an agent.
Engagements Class

Stores the a list of DataRetrieval.Engagement records.
EngagementRecordDetails Class

Stores the details of the conversation between a customer and an agent, including engagement record ID, start time, end time, and conversation identifier.
EngagementRecordDetailsList Class

Stores the DataRetrieval.EngagementRecordDetails records.
ObjectDetailsRepresentation Class

Stores the details of an object and its associated records so that you can use the data for object summarization.
RecordDetailsRepresentation Class

Stores the details of an individual record, including its associated field data.
FieldDetailsRepresentation Class

Stores the field names and their values associated with a record, which can later be used for various operations or data processing tasks.
RecordTranscripts Class

Stores the transcripts of a single interaction session record, such as a messaging session or a voice call.
RecordTranscriptsList Class

Stores the transcripts from multiple interaction sessions between customers and agents.
Transcript Class

Stores the conversation between customers and agents in written format, specifying the roles of the participants and their messages.