Engagement Overview Data Model
Conceptual entities for Engagement Reason, and Contact Point, along with other entities and relationships for tracking an engagement, including who was involved, why it occurred, and how it took place.
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Ad, Ad Conversion Tag, Ad Dimensions, Ad Keyword, Aggregated Engagement Summaries, Bulk Email Message, Bulk Message, Channel Engagement, Contact Point, Contact Point App, Contact Point Email, Contact Point OTT Service, Contact Point Phone, Conversational Channel Engagement, Delivery Engagement Summary, Delivery Verification Engagement Summary, Device, Device Application Engagement, Device Type Configuration, Email Engagement, Engagement Action, Engagement Channel, Engagement Channel Action, Individual, Marketing Journey, Marketing Journey Activity, Message Engagement, Other Channel Engagement, Other Contact Point, Other Conversational Channel Engagement, Other Engagement Action, Product Browse Engagement, Product Order Engagement, Shopping Cart Engagement, Shopping Cart Product Engagement, Software App, Voice Call, Web Event Engagement Summary, Web Page Engagement Summary, Web Search Engagement, Webpage, Website Engagement, Website Publication
- Engagement Data Model
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- Standard Data Model Objects (DMOs) | Data 360 Reference Guide | Salesforce Developers