Migrate Supervisor Features

To migrate supervisor features that are custom-built in Open CTI, use built-in methods for Salesforce Voice.

Open CTI (Custom)	Salesforce Voice
Custom “listen in” via separate call leg	`superviseCall()` → `SUPERVISOR_CALL_STARTED`
Custom barge-in	`supervisorBargeIn()` → `SUPERVISOR_BARGED_IN`
Custom disconnect	`supervisorDisconnect()` → `SUPERVISOR_HANGUP`
Custom supervisor dashboard	Command Center for Service uses VoiceCall records

The getVoiceCapabilities() method indicates which voice capabilities your connector supports.

1async getVoiceCapabilities() {
2    return new VoiceCapabilitiesResult({
3        hasMute: true, hasRecord: true,
4        hasMerge: true, hasSwap: true,
5        canConsult: true, hasBlindTransfer: true,
6        hasSupervisorListenIn: true,
7        hasSupervisorBargeIn: true,
8    });
9}