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Progress Indicators
Display a progress indicator when an AI agent is responding to a conversation. Progress indicators are useful to provide more information and context to users when an AI Agent is executing complex actions. This feature is available from CapabilitiesVersion 62.
Sample Payload
1{
2 "channelPlatformKey": "ec935ff5-8e16-4299-a9fd-88221a3e94f3",
3 "channelType": "embedded_messaging",
4 "channelAddressIdentifier": "ec935ff5-8e16-4299-a9fd-88221a3e94f3",
5 "conversationId": "01c25401-3353-444e-8323-ace07e1b7375",
6 "conversationEntry": {
7 "senderDisplayName": "Agentforce Service Agent",
8 "identifier": "a7ba79d6-6ee5-402c-936c-d2716682c4ed",
9 "entryType": "ProgressIndicator",
10 "entryPayload": "{\"entryType\":\"ProgressIndicator\",\"id\":\"a7ba79d6-6ee5-402c-936c-d2716682c4ed\",\"progressIndicator\":{\"indicatorType\":\"ProgressUpdateIndicator\",\"progressMessage\":{\"formatType\":\"Text\",\"text\":\"Calling agent action: SvcCopilotTmpl__GetAllCasesForContact\"}}}",
11 "sender": {
12 "role": "Chatbot",
13 "appType": "chatbot",
14 "subject": "0XxSB000000IgTp",
15 "clientIdentifier": ""
16 },
17 "contextParamMap": {},
18 "visibilityStrategy": "Default",
19 "transcriptedTimestamp": 1731960237641,
20 "relatedRecords": [],
21 "clientTimestamp": 1731960237624,
22 "clientDuration": 0
23 }
24}