Common Connector API Methods

The common Connector API methods apply to all third party vendor systems, including Contact Center as a Service (CCaaS) and voice systems.

The Connector API is for partners who are implementing Bring Your Own Channel for CCaaS or Service Cloud Voice with Partner Telephony.

Important

Service Connector API Reference
Service Connector API Reference
Base Connector API
Connector API Methods
Common API Methods
downloadLogs
getAgentStatus
getAudioDevices
getContacts
getSharedCapabilities
getTelephonyConnector
handleMessage
init
logMessageToVendor
logout
onAgentWork
setAgentStatus
Voice API Methods
Connector API Class Objects
Supervisor API

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