superviseCall

Supervise a call. The supervised call is connected and muted. No other call controls exist other than “Leave Call”.

The vendor call ID is part of the SuperviseCallResult.

This method can only be invoked if the rep has the capability hasSupervisorListenIn.

superviseCall(supervisedCallInfo) → Promise.<SuperviseCallResult>

Returns: SuperviseCallResult — Represents the result when supervising a call.

FieldTypeDescription
supervisedCallInfoSupervisedCallInfoInfo about the call to be supervised.