Service Connector API Reference

The Connector API is the interface between your partner telephony or Contact Center as a Service (CCaaS) system and your Salesforce org. This API allows you to pass information to Salesforce and to receive events back from Salesforce.

• Service Cloud Voice is now Salesforce Voice. You may see references to Service Cloud Voice in Salesforce applications and documentation.
• The Connector API is for partners who are implementing Bring Your Own Channel for CCaaS or Salesforce Voice with Partner Telephony (formerly Service Cloud Voice with Partner Telephony).

Note

The Connector API contains two parts:

• Base Connector API: The Base Connector API allows you to initialize the API and send information to Salesforce when events occur with your Contact Center as a Service (CCaaS) or telephony system.
• Connector API Methods: The Connector API methods are what you implement in order to be notified when messaging or telephony events occur within the Salesforce org.

When you initialize the Connector API using the Base Connector API, provide your implementation of the Connector API Methods.

You can implement the Service Connector APIs in either TypeScript or JavaScript.

Note

See Also

• Salesforce Voice with Partner Telephony Developer Guide
• Bring Your Own Channel for CCaaS Developer Guide