swap

Swap one call with another. When a call swap occurs, the participant on hold is resumed and the resumed participant is placed on hold.

Signature 

swap(call1, call2) → Promise.<HoldToggleResult>

Returns: HoldToggleResult — Represents the result when toggling the hold state for a call.

Parameters 
FieldTypeDescription
call1PhoneCallThe first call to swap.
call2PhoneCallThe second call to swap.

Service Connector API Reference
Service Connector API Reference
Base Connector API
Connector API Methods
Common API Methods
Voice API Methods
acceptCall
addParticipant
conference
declineCall
dial
endCall
getActiveCalls
getAgentConfig
getCapabilities
getPhoneContacts
getSignedRecordingUrl
getVoiceCapabilities
hold
mute
pauseRecording
resume
resumeRecording
sendDigits
setAgentConfig
swap
unmute
wrapUpCall
Connector API Class Objects
Supervisor API

Newer Version Available

This content describes an older version of this product. View Latest

DID THIS ARTICLE SOLVE YOUR ISSUE?
Let us know so we can improve!