Add a Support App to Employee Workspace with Employee Concierge

With Employee Concierge, add a searchable knowledge base and ticketing system to your Employee Workspace site. Employee Concierge includes Agent Desk, a custom Salesforce app IT Agents can use to respond to and resolve tickets.

To get started with Employee Concierge, see Salesforce Help: Employee Concierge.

• Employee Concierge Data Triggers

  When the Employee Concierge managed package is installed, data triggers on the Employee and Case objects are added. We recommend using the default settings for the Employee Concierge triggers.

• Custom Field Used by Employee Concierge

  The Employee Concierge package includes a custom field on the standard object Case. Employee Concierge requires Employee Workspace and builds on the Employee standard object and the person account record type.

• Custom Metadata Types Used by Employee Concierge

  The Employee Concierge package includes custom metadata types.