CaseComment

Represents a comment that provides additional information about the associated Case.

Supported Calls

create(), delete(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Fields

Field	Details
CommentBody	Type textarea Properties Create, Filter, Nillable, Sort, Update Description Text of the CaseComment. The maximum size of the comment body is 4,000 bytes. Label is Body.
ConnectionReceivedId	Type reference Properties Filter, Nillable Description ID of the PartnerNetworkConnection that shared this record with your organization. This field is only available if you have enabled Salesforce to Salesforce.
ConnectionSentId	Type reference Properties Filter, Nillable Description ID of the PartnerNetworkConnection that you shared this record with. This field is only available if you have enabled Salesforce to Salesforce. Beginning with API version 15.0, the ConnectionSentId field is no longer supported. The ConnectionSentId field is still visible, but the value is null. You can use the new PartnerNetworkRecordConnection object to forward records to connections.
CreatorFullPhotoUrl	Type string Properties Filter, Group, Nillable, Sort Description URL of the user’s profile photo from the feed. Chatter Answers must be enabled to view this field. This field is available in API version 26.0 and later.
CreatorName	Type string Properties Filter, Group, Nillable, Sort Description Name of the user who posted the question or reply. Only the first name of internal users (agents) appears to portal users in the feed. Chatter Answers must be enabled to view this field. This field is available in API version 26.0 and later.
CreatorSmallPhotoUrl	Type string Properties Filter, Group, Nillable, Sort Description URL of the user’s thumbnail photo from the feed. Chatter Answers must be enabled to view this field. This field is available in API version 26.0 and later.
IsDeleted	Type boolean Properties Defaulted on create, Filter Description Indicates whether the object has been moved to the Recycle Bin (`true`) or not (`false`). Label is Deleted.
IsPublished	Type boolean Properties Defaulted on create, Create, Filter, Group, Sort, Update Description Indicates whether the CaseComment is visible to customers in the Self-Service portal (`true`) or not (`false`). Label is Published. This is the only CaseComment field that can be updated via the API.
ParentId	Type reference Properties Create, Filter, Group, Sort, Description Required. ID of the parent Case of the CaseComment.

If you are importing CaseComment data and need to set the value for an audit field, such as CreatedDate, contact Salesforce. Audit fields are automatically updated during API operations unless you request to set these fields yourself..

Note

Usage

In the Salesforce user interface, comments are generally entered by a User working on a Case. All users have access to create and view CaseComment in the Salesforce user interface and when using the API. In the API, CaseComment records can't be modified after insertion unless the user has the “Modify All” object-level permission for Cases or the “Modify All Data” permission. If not, users can only update the IsPublished field, and can't delete CaseComment.

Object Reference for Salesforce and Force.com

CaseComment

Supported Calls

Fields

Usage