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EntitlementTemplate

Represents predefined terms of customer support for a product (Product2).

Supported Calls

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

Fields

Field	Details
BusinessHoursId	Type reference Properties Create, Filter, Nillable, Update Description ID of the BusinessHours associated with the entitlement template. Must be a valid business hours ID.
CasesPerEntitlement	Type int Properties Create, Filter, Nillable, Update Description The total number of cases the entitlement template supports. This field is only available if IsPerIncident is `true`.
IsPerIncident	Type boolean Properties Create, Defaulted on create, Filter, Update Description Indicates whether the entitlement template is limited to supporting a specific number of cases (`true`) or not (`false`).
Name	Type string Properties Create, Filter, idLookup, Update Description Required. Name of the entitlement template.
NamespacePrefix	Type string Properties Filter, Group, Nillable, Sort Description The namespace prefix associated with this object. Each Developer Edition organization that creates a managed package has a unique namespace prefix. Limit: 15 characters. You can refer to a component in a managed package by using the `namespacePrefix__componentName` notation. The namespace prefix can have one of the following values: In Developer Edition organizations, the namespace prefix is set to the namespace prefix of the organization for all objects that support it. There is an exception if an object is in an installed managed package. In that case, the object has the namespace prefix of the installed managed package. This field’s value is the namespace prefix of the Developer Edition organization of the package developer. In organizations that are not Developer Edition organizations, NamespacePrefix is only set for objects that are part of an installed managed package. There is no namespace prefix for all other objects. Available in version 34.0 and later.
SlaProcessId	Type reference Properties Create, Filter, Nillable, Update Description ID of the SlaProcess associated with the entitlement template. This field is available in API version 19.0 and later.
Term	Type int Properties Create, Filter, Nillable, Update Description Number of days that the entitlement template is valid.
Type	Type picklist Properties Create, Filter, Nillable, Update Description The type of entitlement template, such as Web or phone support.

Usage

Use this object to manage entitlement templates.