LiveChatTranscriptEvent

Captures specific events that occur over the lifetime of a chat. This object is available in API version 24.0 and later.

Supported Calls

create(), delete(), getDeleted(), getUpdated(), query(), retrieve(), undelete(), update(), upsert()

Field Name	Details
AgentId	Type reference Properties Create, Filter, Group, Nillable, Sort Description The ID of the agent associated with the event.
Detail	Type string Properties Create, Filter, Group, Nillable, Sort Description Details associated with the event.
LastReferencedDate	Type date Properties Filter, Nillable, Sort, Update Description The timestamp for when the current user last viewed a record related to this record.
LastViewedDate	Type date Properties Filter, Nillable, Sort, Update Description The timestamp for when the current user last viewed this record. If this value is null, this record might only have been referenced (LastReferencedDate) and not viewed.
LiveChatTranscriptId	Type reference Properties Create, Filter, Group, Sort Description The ID of the live chat transcript associated with the event.
Name	Type string Properties Autonumber, Defaulted on create, Filter, idLookup, Sort Description The name of the event.
Time	Type dateTime Properties Create, Filter, Sort Description The time at which the event happened.
Type	Type picklist Properties Create, Filter, Group, Restricted picklist, Sort Description The kind of event that occurred.

Use this object to query and manage live chat transcript events.