UserServicePresence

Represents a presence user’s real-time presence status. This object is available in API version 32.0 and later.

Supported Calls

query(), getDeleted(), getUpdated(), retrieve()

Field	Details
Capacity	Type double Properties Create, Filter, Group, Sort, Update Description The user’s capacity to take on work items.
ConfiguredCapacity	Type int Properties Filter, Group, Nillable, Sort Description The user’s total configured capacity.
IsAway	Type boolean Properties Defaulted on create, Filter, Group, Sort Description Indicates whether the user’s status is `Away`.
Name	Type string Properties Create, Filter, Nillable, Sort, Update Description An automatically generated ID number that identifies the record.
ServicePresenceStatusId	Type reference Properties Create, Filter, Nillable, Sort, Update Description The ID of the presence status that’s associated with the presence user that’s specified by the UserId.
UserId	Type string Properties Create, Filter, Group, Sort, Update Description The ID of the Omni-Channel user.