ServiceResource | Object Reference for Salesforce and Force.com

Supported Calls

create(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), update(), upsert()

Special Access Rules

Field Service Lightning must be enabled.

Fields

Field Name	Details
Description	Type textarea Properties Create, Nillable, Update Description The description of the resource.
IsActive	Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description When selected, this option means that the resource can be assigned to work orders. For service tracking purposes, resources can’t be deleted, so deactivating a resource is the best way to send them into retirement.
IsCapacityBased	Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Capacity-based resources are limited to a certain number of hours or appointments in a specified time period. The Capacities related list shows a resource’s capacity. Tip
IsOptimizationCapable	Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description When selected, this option means that the service scheduling optimizer can assign this resource to work orders during the optimization process. Use only if the Field Service Lightning managed packages are installed. Its label in the user interface is Include in Scheduling Optimization. Only users with the “Field Service Scheduling” permission set license can be included in scheduling optimization.
LastKnownLatitude	Type double Properties Create, Filter, Nillable, Sort, Update Description The latitude of the last known location.
LastKnownLongitude	Type double Properties Create, Filter, Nillable, Sort, Update Description The longitude of the last known location.
LastKnownLocation	Type location Properties Nillable Description The service resource’s last known location. You can configure this field to display data collected from a custom mobile app. This field is not visible in the user interface, but you can expose it on service resource page layouts or set up field tracking to be able to view a resource’s location history.
LastKnownLocationDate	Type dateTime Properties Filter, Nillable, Sort Description The date and time of the last known location.
LastReferencedDate	Type dateTime Properties Filter, Nillable, Sort Description The date when the service resource was last modified. Its label in the user interface is Last Modified Date.
LastViewedDate	Type dateTime Properties Filter, Nillable, Sort Description The date when the service resource was last viewed.
Name	Type string Properties Create, Filter, Group, Sort, Update Description The resource’s name. You’ll likely want this to be the name or title of the associated user.
OwnerId	Type reference Properties Create, Defaulted on create, Filter, Group, Sort, Update Description The owner of the service resource.
RelatedRecordId	Type reference Properties Create, Filter, Group, Sort Description The associated user.
ResourceType	Type picklist Properties Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description Indicates whether a resource is a technician or a dispatcher. Resources who are dispatchers can’t be capacity-based or included in scheduling optimization. Only users with the “Field Service Dispatcher” permission set license can be dispatchers. You can’t add additional resource types. Note

Usage

View service resources on the Service Resources tab. In addition:

Service resources that are assigned to a service appointment appear in the Assigned Resources related list on the appointment detail page. You can assign multiple service resources to an appointment.
Service resources that belong to a service territory appear in the Service Territory Members related list on the territory detail page.

For tracking purposes, service resources can only be deactivated, not deleted. To deactivate a service resource, deselect Active on their detail page.

Deactivating a user deactivates the related service resource. You can’t create a service resource that is linked to an inactive user.