EntitlementTemplate

Represents predefined terms of customer support for a product (Product2). This object is available in API version 18.0 and later.

Supported Calls

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

Special Access Rules

As of Summer ’20 and later, only Salesforce admins, users with access to the Case, Entitlement, or Work Order objects, and users with the View Setup and Configuration permission can access this object.

Fields

Field	Details
BusinessHoursId	Type reference Properties Create, Filter, Nillable, Update Description ID of the BusinessHours associated with the entitlement template. Must be a valid business hours ID.
CasesPerEntitlement	Type int Properties Create, Filter, Nillable, Update Description The total number of cases the entitlement template supports. This field is only available if IsPerIncident is `true`.
IsPerIncident	Type boolean Properties Create, Defaulted on create, Filter, Update Description Indicates whether the entitlement template is limited to supporting a specific number of cases (`true`) or not (`false`).
Name	Type string Properties Create, Filter, idLookup, Update Description Required. Name of the entitlement template.
NamespacePrefix	Type string Properties Filter, Group, Nillable, Sort Description The namespace prefix that is associated with this object. Each Developer Edition org that creates a managed package has a unique namespace prefix. Limit: 15 characters. You can refer to a component in a managed package by using the `namespacePrefix__componentName` notation. The namespace prefix can have one of the following values. In Developer Edition orgs, NamespacePrefix is set to the namespace prefix of the org for all objects that support it, unless an object is in an installed managed package. In that case, the object has the namespace prefix of the installed managed package. This field’s value is the namespace prefix of the Developer Edition org of the package developer. In orgs that are not Developer Edition orgs, NamespacePrefix is set only for objects that are part of an installed managed package. All other objects have no namespace prefix. Available in version 34.0 and later.
SlaProcessId	Type reference Properties Create, Filter, Nillable, Update Description ID of the SlaProcess associated with the entitlement template. This field is available in API version 19.0 and later.
Term	Type int Properties Create, Defaulted on create, Filter, Nillable, Update Description Number of days that the entitlement template is valid.
Type	Type picklist Properties Create, Filter, Nillable, Update Description The type of entitlement template, such as Web or phone support.

Usage

Use this object to manage entitlement templates.

Object Reference for Salesforce and Lightning Platform

EntitlementTemplate

Supported Calls

Special Access Rules

Fields

Usage