| BusinessHoursId |
- Type
- reference
- Properties
- Create,
Filter,
Nillable,
Update
- Description
- ID of the BusinessHours associated with the entitlement template. Must be a valid business hours
ID.
|
| CasesPerEntitlement |
- Type
- int
- Properties
- Create,
Filter,
Nillable,
Update
- Description
- The total number of cases the entitlement template supports.
- This field is only available if IsPerIncident is true.
|
|
IsPerIncident
|
- Type
- boolean
- Properties
- Create,
Defaulted on create,
Filter,
Update
- Description
- Indicates whether the entitlement template is limited to supporting a
specific number of cases (true) or not
(false).
|
| Name |
- Type
- string
- Properties
- Create,
Filter,
idLookup, Update
- Description
- Required. Name of the entitlement template.
|
| NamespacePrefix |
- Type
- string
- Properties
- Filter,
Group, Nillable, Sort
- Description
- The namespace prefix associated
with this object. Each Developer Edition organization that
creates a managed package has a unique namespace prefix. Limit:
15 characters. You can refer to a component in a managed package
by using the namespacePrefix__componentName
notation.
The
namespace prefix can have one of the following
values:
- In Developer Edition organizations, the namespace prefix is
set to the namespace prefix of the organization for all
objects that support it. There is an exception if an object
is in an installed managed package. In that case, the object
has the namespace prefix of the installed managed package.
This field’s value is the namespace prefix of the Developer
Edition organization of the package developer.
- In organizations that are not Developer Edition
organizations, NamespacePrefix is only
set for objects that are part of an installed managed
package. There is no namespace prefix for all other
objects.
- Available in version 34.0 and later.
|
| SlaProcessId |
- Type
- reference
- Properties
- Create,
Filter,
Nillable,
Update
- Description
- ID of the SlaProcess associated with the entitlement template. This field is available in API
version 19.0 and later.
|
| Term |
- Type
- int
- Properties
- Create,
Defaulted on create, Filter, Nillable, Update
- Description
- Number of days that the entitlement template is valid.
|
| Type |
- Type
- picklist
- Properties
- Create,
Filter,
Nillable,
Update
- Description
- The type of entitlement template, such as Web or phone support.
|
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