| AutoGreeting |
- Type
- textarea
- Properties
- Create, Nillable, Update
- Description
- The text that is automatically sent from an agent to a visitor when a chat session
starts.
|
| Capacity |
- Type
- int
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- Limits the number of active chat session an agent can engage in.
|
| CriticalWaitTime |
- Type
- int
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The amount of time before a chat flashes to alert an agent to answer it.
|
| CustomAgentName |
- Type
- string
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The custom name of the agent associated with the Life Agent
configuration.
|
| DeveloperName |
- Type
- string
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The unique name of the object in the API. This name can contain only underscores and alphanumeric
characters, and must be unique in your org. It must begin with a letter, not include
spaces, not end with an underscore, and not contain two consecutive underscores. In managed
packages, this field prevents naming conflicts on package installations. With this
field, a developer can change the object’s name in a managed package and the
changes are reflected in a subscriber’s organization.
When
creating large sets of data, always specify a unique DeveloperName
for each record. If no DeveloperName is specified, performance may
slow while Salesforce generates one for each record.
|
| HasLogoutSound |
- Type
- boolean
- Properties
- Create, Defaulted on create, Filter, Group, Sort, Update
- Description
- Determines whether a sound plays when an agent logs out of the console.
|
| HasNotifications |
- Type
- boolean
- Properties
- Create, Defaulted on create, Filter, Group, Sort, Update
- Description
- Determines whether desktop notifications are enabled for the configuration. Available
in API version 25.0 and later.
|
| HasRequestSound |
- Type
- boolean
- Properties
- Create, Defaulted on create, Filter, Group, Sort, Update
- Description
- Determines whether a sound plays when a chat request comes in.
|
| HasSneakPeek |
- Type
- boolean
- Properties
- Create, Defaulted on create, Filter, Group, Sort, Update
- Description
- Determines whether an agent sees a real-time preview of the messages a visitor
types.
|
| IsAutoAwayOnDecline |
- Type
- boolean
- Properties
- Create, Defaulted on create, Filter, Group, Sort, Update
- Description
- Determines whether agents’ status is automatically changed to Away when they
decline a chat request. Available in API version 26.0 and later.
|
| Language |
- Type
- picklist
- Properties
- Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
- Description
- The language of the configuration.
|
| MasterLabel |
- Type
- string
- Properties
- Create, Filter, Group, Sort, Update
- Description
- The name of the configuration.
|
| OptionsHasAgentFileTransfer |
- Type
- boolean
- Properties
- Create, Filter, Update
- Description
- Determines whether agents can initiate a file transfer from a chat customer. Available
in API version 31.0 and later.
|
| OptionsHasAgentSneakPeek |
- Type
- boolean
- Properties
- Create, Filter, Update
- Description
- Determines whether Sneak Peek is enabled for agents. Available in API version 29.0 and
later.
|
| OptionsHasAssistanceFlag |
- Type
- boolean
- Properties
- Create, Filter, Update
- Description
- Determines whether assistance flags are enabled for agents. Available in API version
29.0 and later.
|
| OptionsHasChatConferencing |
- Type
- boolean
- Properties
- Create, Filter, Update
- Description
- Determines whether agents can invite other agents into a customer chat. Available in
API version 34.0 and later.
|
| OptionsHasChatMonitoring |
- Type
- boolean
- Properties
- Create, Filter, Update
- Description
- Determines whether supervisors can view agents’ ongoing chats. Available in API
version 29.0 and later.
|
| OptionsHasChatTransferToAgent |
- Type
- boolean
- Properties
- Create, Filter, Update
- Description
- Specifies whether an agent can transfer a chat directly to another agent. Available in
API version 36.0 and later.
|
| OptionsHasChatTransferToButton |
- Type
- boolean
- Properties
- Create, Filter, Update
- Description
- Specifies whether an agent can transfer a chat to an agent assigned to a particular
chat button. Available in API version 36.0 and later.
|
| OptionsHasChatTransferToSkill |
- Type
- boolean
- Properties
- Create, Filter, Update
- Description
- Specifies whether an agent can transfer a chat to agents assigned to a particular
skill. Available in API version 36.0 and later.
|
| OptionsHasVisitorBlocking |
- Type
- boolean
- Properties
- Create, Filter, Update
- Description
- Determines whether an agent has the ability to block troublesome visitors by IP
address. Available in API version 34.0 and later.
|
| OptionsHasWhisperMessage |
- Type
- boolean
- Properties
- Create, Filter, Update
- Description
- Determines whether supervisors can send private messages to agents within an
agent’s chat with a customer. Available in API version 29.0 and later.
|
| OptionsIsAutoAwayOnPushTimeout |
- Type
- boolean
- Properties
- Create, Filter, Update
- Description
- Determines whether an agent’s status automatically changes to Away if the agent
doesn’t respond to a chat request within the specified push time-out limit. Available in
API version 34.0 and later.
|
| SupervisorDefaultAgentStatus |
- Type
- picklist
- Properties
- Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
- Description
- The default agent status by which to filter agents in the Agent Status list in the
supervisor panel.
|
| SupervisorDefaultButtonId |
- Type
- picklist
- Properties
- Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
- Description
- The default button ID by which to filter agents in the Agent Status list in the
supervisor panel.
|
| SupervisorDefaultSkillId |
- Type
- picklist
- Properties
- Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
- Description
- The default skill ID by which to filter agents in the Agent Status list in the
supervisor panel.
|
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