| AutoGreeting |
- Type
- textarea
- Properties
- Create, Nillable
- Description
- The text that is automatically sent from an agent to a visitor when a chat session
starts.
|
| Capacity |
- Type
- int
- Properties
- Create, Filter, Group, Nillable, Sort
- Description
- Limits the amount of active chat sessions an agent can engage in.
|
| CriticalWaitTime |
- Type
- int
- Properties
- Create, Filter, Group, Nillable, Sort
- Description
- The amount of time before a chat flashes to alert an agent to answer it.
|
| CustomAgentName |
- Type
- string
- Properties
- Create, Filter, Group, Nillable, Sort
- Description
- The custom name of the agent associated with the Live Agent configuration.
|
| DeveloperName |
- Type
- string
- Properties
- Create, Filter, Group, Nillable, Sort
- Description
- The unique name of the object in the API. This name can contain only underscores and
alphanumeric characters, and must be unique in your org. It must begin with a letter, not
include spaces, not end with an underscore, and not contain two consecutive underscores.
In managed packages, this field prevents naming conflicts on package installations. With
this field, a developer can change the object’s name in a managed package and the changes
are reflected in a subscriber’s organization.
When creating large sets of data,
always specify a unique DeveloperName for each record. If no
DeveloperName is specified, performance slows down while
Salesforce generates one for each record. Only users with View DeveloperName
OR View Setup and Configuration permission can view, group, sort, and filter this
field.
|
| HasLogoutSound |
- Type
- boolean
- Properties
- Create, Defaulted on create, Filter, Group, Sort
- Description
- Determines whether a sound plays when an agent logs out of the console.
|
| HasNotifications |
- Type
- boolean
- Properties
- Create, Defaulted on create, Filter, Group, Sort
- Description
- Determines whether desktop notifications are enabled for the configuration. Available
in API version 25.0 and later.
|
| HasRequestSound |
- Type
- boolean
- Properties
- Create, Defaulted on create, Filter, Group, Sort
- Description
- Determines whether a sound plays when a chat request comes in.
|
| HasSneakPeek |
- Type
- boolean
- Properties
- Create, Defaulted on create, Filter, Group, Sort
- Description
- Determines whether an agent sees a real-time preview of the messages typed by a
visitor.
|
| HasTransferConferenceGreeting |
- Type
- boolean
- Properties
- Create, Defaulted on create, Filter, Group, Sort, Update
- Description
- Determines whether to enable sending an autogreeting when you transfer to another
agent or invite an agent to a conference chat.
- The default value is false. Available in API
version 53.0 and later.
|
| IsAutoAwayOnDecline |
- Type
- boolean
- Properties
- Create, Defaulted on create, Filter, Group, Sort
- Description
- Determines whether agents’ status is automatically changed to Away when they
decline a chat request. Available in API version 26.0 and later.
|
| Language |
- Type
- picklist
- Properties
- Create, Filter, Group, Nillable, Restricted picklist, Sort
- Description
- The language of the configuration.
|
| MasterLabel |
- Type
- string
- Properties
- Create, Filter, Group, Sort
- Description
- The name of the configuration.
|
| OptionsHasAgentFileTransfer |
- Type
- boolean
- Properties
- Create, Filter
- Description
- Determines whether agents can initiate a file transfer from a chat customer. Available
in API version 31.0 and later.
|
| OptionsHasAgentSneakPeek |
- Type
- boolean
- Properties
- Create, Filter
- Description
- Determines whether Sneak Peek is enabled for agents. Available in API version 29.0 and
later.
|
| OptionsHasAssistanceFlag |
- Type
- boolean
- Properties
- Create, Filter
- Description
- Determines whether assistance flags are enabled for agents. Available in API version
29.0 and later.
|
| OptionsHasChatConferencing |
- Type
- boolean
- Properties
- Create, Filter
- Description
- Determines whether agents can invite other agents into a customer chat. Available in
API version 34.0 and later.
|
| OptionsHasChatMonitoring |
- Type
- boolean
- Properties
- Create, Filter
- Description
- Determines whether supervisors can view agents’ ongoing chats. Available in API
version 29.0 and later.
|
| OptionsHasChatTransferToAgent |
- Type
- boolean
- Properties
- Create, Filter
- Description
- Specifies whether an agent can transfer a chat directly to another agent. Available in
API version 36.0 and later.
|
| OptionsHasChatTransferToButton |
- Type
- boolean
- Properties
- Create, Filter
- Description
- Specifies whether an agent can transfer a chat to an agent assigned to a particular
chat button. Available in API version 36.0 and later.
|
| OptionsHasChatTransferToSkill |
- Type
- boolean
- Properties
- Create, Filter
- Description
- Specifies whether an agent can transfer a chat to agents assigned to a particular
skill. Available in API version 36.0 and later.
|
| OptionsHasTransferConferenceGreeting |
- Type
- boolean
- Properties
- Create, Filter, Update
- Description
- Specifies whether an agent can transfer a chat to an autogreeting or conference
greeting. Available in API version 53.0 and later.
|
| OptionsHasVisitorBlocking |
- Type
- boolean
- Properties
- Create, Filter
- Description
- Determines whether an agent can block IP addresses of troublesome visitors. Available
in API version 34.0 and later.
|
| OptionsHasWhisperMessage |
- Type
- boolean
- Properties
- Create, Filter
- Description
- Determines whether supervisors can send private messages to agents within an
agent’s chat with a customer. Available in API version 29.0 and later.
|
| OptionsIsAutoAwayOnPushTimeout |
- Type
- boolean
- Properties
- Create, Filter
- Description
- Determines whether an agent’s status automatically changes to Away if the agent
doesn’t respond to a chat request within the specified push time-out limit. Available in
API version 34.0 and later.
|
| SupervisorDefaultAgentStatus |
- Type
- picklist
- Properties
- Create, Filter, Group, Nillable, Restricted picklist, Sort
- Description
- The default agent status by which to filter agents in the Agent Status list in the
supervisor panel.
|
| SupervisorDefaultButtonId |
- Type
- picklist
- Properties
- Create, Filter, Group, Nillable, Restricted picklist, Sort
- Description
- The default button ID by which to filter agents in the Agent Status list in the
supervisor panel.
|
| SupervisorDefaultSkillId |
- Type
- picklist
- Properties
- Create, Filter, Group, Nillable, Restricted picklist, Sort
- Description
- The default skill ID by which to filter agents in the Agent Status list in the
supervisor panel.
|
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