SelfServiceUser

Represents a Contact who has been enabled to use your organization’s Self-Service portal, where he or she can obtain online support.

Starting with Spring ’12, the Self-Service portal isn’t available for new Salesforce orgs. Existing orgs continue to have access to the Self-Service portal.

Note

Supported Calls

create(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), update(), upsert()

Special Access Rules

Customer Portal users can't access this object.

Fields

Field	Details
ContactId	Type reference Properties Create, Filter, Group, Sort Description Required. All Self-Service users must be associated with a Contact. The contact’s email should match the Self-Service user email. The contact must have a value in the AccountId field or an error occurs.
Email	Type email Properties Create, Filter, Group, Sort, Update Description Required. Make this the same as the email address for the Contact associated with this SelfServiceUser. Password resets and other system communication will be sent to this email address.
FirstName	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description First name of the Self-Service user.
IsActive	Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Indicates whether the Self-Service user is allowed to log in to the Self-Service portal (`true`) or not (`false`). Note that there is no way to delete a Self-Service user. They can only be marked as inactive.
IsDeleted	Type boolean Properties Defaulted on create, Filter Description Indicates whether the object has been moved to the Recycle Bin (`true`) or not (`false`). Label is Deleted.
LanguageLocaleKey	Type picklist Properties Create, Filter, Group, Restricted picklist, Sort, Update Description Required. This is a restricted picklist field. It is the primary language for the user. All on-screen text in the Self-Service portal is displayed in this language.
LastLoginDate	Type dateTime Properties Filter, Nillable, Sort Description The date and time when the Self-Service user last logged in.
LastName	Type string Properties Create, Filter, Group, Sort, Update Description Required. Last name of the Self-Service user.
LocaleSidKey	Type picklist Properties Create, Filter, Group, Restricted picklist, Sort, Update Description Required. This is a restricted picklist field. The value of this field affects the formatting and parsing of values, especially numeric values, in the Self-Service portal. Values are two-letter codes that indicate language and sometimes language and country. The codes are based on ISO standards.
Name	Type string Properties Filter, Group, Sort Description Concatenation of FirstName and LastName. Limited to 203 characters, including whitespaces.
SuperUser	Type boolean Properties Defaulted on create, Filter, Group, Sort Description Indicates whether this Self-Service user is a super user with additional access on his or her company's Self-Service portal (`true`) or not (`false`).
TimeZoneSidKey	Type picklist Properties Create, Filter, Group, Restricted picklist, Sort, Update Description Required. This is a restricted picklist field. The time zone of a affects the offset used when displaying or entering times in the Self-Service portal.
Username	Type string Properties Create, Filter, Group, Sort, Update Description Required. This contains the name that a Self-Service user enters to log into the Self-Service portal. Value must be unique in your organization. If you try to create or update a user with a duplicate value, the operation is rejected and an error is returned.

Usage

For security reasons, you can’t query Self-Service user passwords via the API or the user interface. However, the API allows you to set and reset Self-Service user passwords using the setPassword() and resetPassword() calls.

SelfServiceUser records created from the API don’t cause a notification email to be sent. If you want to notify the user, you must send them an email after creating the user.

Object Reference for Salesforce and Lightning Platform

SelfServiceUser

Supported Calls

Special Access Rules

Fields

Usage

See Also