AIInsightAction | Object Reference for the Salesforce Platform

An Einstein insight is created every time an Einstein feature, such as Prediction Builder, makes a prediction. An insight is represented by a root AIRecordInsight and the following child objects: AIInsightAction, AIInsightFeedback, AIInsightReason, and AIInsightValue.

AIInsightAction is a one-to-many child of AIRecordInsight. AIInsightAction contains information about predicted actions for this particular insight. AIInsightAction has one or more AIInsightValue children which contain predicted values for the action. For example, an AIInsightAction could represent a quick action, and have a child AIInsightValue with the recommended value used by the quick action.

Supported Calls

describeSObjects(), getDeleted(), getUpdated(), query(), retrieve()

Special Access Rules

Prediction insight objects are only available in orgs that have Einstein features, such as Prediction Builder or Case Classification, enabled.

Fields

Field	Details
ActionId	Type reference Properties Filter, Group, Nillable, Sort Description The unique ID of the associated action, such as the ID of a Macro. This is a polymorphic relationship field. Relationship Name Action Relationship Type Lookup Refers To ApexClass, AuraDefinitionBundle
ActionName	Type picklist Properties Filter, Group, Nillable, Restricted picklist, Sort Description The ID of the action. For example, a value of “Case.SendEmail” indicates a send email quick action on Case.
AiRecordInsightId	Type reference Properties Filter, Group, Sort Description The unique ID of the associated AIRecordInsight. This is a relationship field. Relationship Name AiRecordInsight Relationship Type Lookup Refers To AIRecordInsight
Confidence	Type double Properties Filter, Nillable, Sort Description Relative confidence strength of the generated prediction insight. Higher values (near 1.0) indicate stronger confidence.
Name	Type string Properties Autonumber, Defaulted on create, Filter, idLookup, Sort Description The name of the AIInsightAction.
Type	Type picklist Properties Filter, Group, Restricted picklist, Sort Description The type of action. Possible values are: `InvocableAction`—Invocable Action `Macro`—Macro `QuickAction`—Quick action. `StandardAction`—Standard Action. An example standard action would be to update a record.

Usage

When an Einstein feature makes a prediction and saves the results, the following events happen in a single atomic operation:

An AIRecordInsight record is created and populated with information about the prediction insight. AIInsightAction, AIInsightReason, and AIInsightValue records are also created and made children of the AIRecordInsight record.
If the Einstein feature uses AI prediction fields, prediction result values are written to the target AI prediction field.
An AIPredictionEvent platform event is created, and any subscriber to AIPredictionEvent is notified.

When Einstein writes prediction results back to AI prediction fields, record save custom logic, such as Apex triggers, workflow rules, and assignment rules, aren’t run. To add custom logic based on Einstein prediction results, use a platform event subscriber, such as Process Builder, to get notifications for AIPredictionEvents that contain references to Einstein insight objects.

Custom fields can’t be added to Einstein insight objects.

Einstein insights contain information about target fields and predicted value. Be aware that your org may have created Einstein predictions that are associated with target fields with field-level security restrictions. Use data access features of Salesforce, such as user profiles and permission sets, if you need to control how users access Einstein insights records.