PromptVersionLocalization | Object Reference for the Salesforce Platform

Use prompts and walkthroughs to display announcements, training, or news to users within the app. Choose to add an action button or link that links to a URL of your choice. Track views, action button clicks, and walkthrough completions.

Supported Calls

create(), delete(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), update(), upsert()

Special Access Rules

Admins have access to add or edit prompts and walkthroughs. For non-admin users, assign the Manage Prompts user permission. Everyone can see the In-App Guidance setup page. To show more than three walkthroughs to users, use the View Walkthroughs user permission, which is part of the Walkthroughs permission set license. The Enablement Sites (myTrailhead) subscription includes this feature. For pricing details, contact your Salesforce account executive. Note the restrictions on user visibility of the walkthroughs you create in the Packaging Prompts and Walkthroughs section.

Packaging Prompts and Walkthroughs

See Creating Managed Packages in Salesforce Help for more information.

See Considerations for Prompts in Lightning Experience in Salesforce Help for more information about installing and managing prompt packages and about editing and cloning prompts installed from packages.

If the package includes a custom profile that isn’t part of a Salesforce org, the in-app guidance is installed, but it doesn't include those custom items. For example, an org installs a prompt with several custom profiles not included in their org. The prompts are installed without those custom profiles.

If the package includes a custom permission that isn’t a part of your Salesforce org, the installation fails.

If the package includes a standard app that isn’t part of a Salesforce org, the in-app guidance is installed, but it's not usable.

Unmanaged packages must contain a namespace prefix. For more information, see Register a Namespace Prefix and What happens to my namespace prefix when I install a package? in Salesforce Help.

For walkthrough packages:

If a managed or unmanaged package includes walkthroughs for standard apps, walkthroughs are installed. However, production orgs can have only three active walkthroughs at a time without subscribing to Enablement Sites (myTrailhead).
If a security-reviewed, first-generation managed package includes walkthroughs with at least one step on a page within a custom app, users can see the walkthroughs without a subscription to Enablement Sites (myTrailhead).

When orgs install in-app guidance from packages, the in-app guidance will retain publish state as indicated by the IsPublished field. For example, if the package prompt is active, it will also be active when installed by the org.

Fields

Field	Details
Language	Type picklist Properties Create, Filter, Group, Restricted picklist, Sort Description Indicates the language used in the org where the in-app guidance was created.
NamespacePrefix	Type string Properties Filter, Group, Nillable, Sort Description The namespace prefix that is associated with this object. Each Developer Edition org that creates a managed package has a unique namespace prefix. Limit: 15 characters. You can refer to a component in a managed package by using the `namespacePrefix__componentName` notation. The namespace prefix can have one of the following values. In Developer Edition orgs, NamespacePrefix is set to the namespace prefix of the org for all objects that support it, unless an object is in an installed managed package. In that case, the object has the namespace prefix of the installed managed package. This field’s value is the namespace prefix of the Developer Edition org of the package developer. In orgs that aren't Developer Edition orgs, NamespacePrefix is set only for objects that are part of an installed managed package. All other objects have no namespace prefix.
ParentId	Type reference Properties Create, Filter, Group, Sort Description ID of the in-app guidance.
Value	Type textarea Properties Create, Filter, Sort, Update Description The actual translated label of the in-app guidance.