CallTemplate

Represents a call script for users to read when making calls.

Supported Calls

describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve()

Fields

Field	Details
Description	Type string Properties Filter, Group, Nillable, Sort Description The description of the call script.
HtmlBody	Type textarea Properties Nillable Description The body content of the call script.
LastReferencedDate	Type dateTime Properties Filter, Nillable, Sort Description The time stamp that indicates when the current user last viewed a record that is related to this CallTemplate.
LastViewedDate	Type dateTime Properties Filter, Nillable, Sort Description The time stamp that indicates when the current user last viewed this CallTemplate. If this value is null, this record might have been only referenced (LastReferencedDate) and not viewed.
Name	Type string Properties Filter, Group, idLookup, Sort Description The name of the call script.
OwnerId	Type reference Properties Filter, Group, Sort Description The ID of the user who owns the call script.
TemplateType	Type picklist Properties Filter, Group, Nillable, Restricted picklist, Sort Description The type of call template. Possible values are: `Text`
TotalCalls	Type int Properties Filter, Group, Nillable, Sort Description The total number of calls that use the CallTemplate.
TotalCallsCallBackLater	Type int Properties Filter, Group, Nillable, Sort Description The total Call Back Later call results that use the CallTemplate.
TotalCallsLeftVoicemail	Type int Properties Filter, Group, Nillable, Sort Description The total Left Voicemail call results that use the CallTemplate.
TotalCallsMeaningfulConnect	Type int Properties Filter, Group, Nillable, Sort Description The total Meaningful Connect call results that use the CallTemplate.
TotalCallsNotInterested	Type int Properties Filter, Group, Nillable, Sort Description The total Not Interested call results that use the CallTemplate.
TotalCallsUncategorized	Type int Properties Filter, Group, Nillable, Sort Description The total uncategorized call results that use the CallTemplate.
TotalCallsUnqualified	Type int Properties Filter, Group, Nillable, Sort Description The total Unqualified call results that use the CallTemplate.

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

CallTemplateChangeEvent (API version 48.0): Change events are available for the object.

Object Reference for the Salesforce Platform

CallTemplate

Supported Calls

Fields

Associated Objects