CaseRelatedIssue

This object acts as a junction between a customer issue (Case) and the Incident or Problem that represents an associated service failure. This object is available in API version 53.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), undelete(), update(), upsert()

Fields

Field	Details
CaseId	Type reference Properties Create, Filter, Group, Sort Description A relationship field that represents the case you're linking a Problem or Incident to. Relationship Name Case Relationship Type Lookup Refers To Case
Name	Type string Properties Autonumber, Defaulted on create, Filter, idLookup, Sort Description A brief description of the related case.
RelatedEntityType	Type picklist Properties Filter, Group, Restricted picklist, Sort Description Shows what type of object the related entity is. Possible values are: `Incident` `Problem`
RelatedIssueId	Type reference Properties Create, Filter, Group, Sort Description A polymorphic relationship field that represents a related Problem or Incident. Relationship Name RelatedIssue Relationship Type Lookup Refers To Incident, Problem
RelationshipType	Type picklist Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Shows how two records relate to each other. Possible values are: `Root Cause` `Similar` The default value is 'Root Cause'.
UniqueKeyIndex	Type string Properties Create, Filter, Group, idLookup, Sort, Update Description This field is unique within your organization.

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

CaseRelatedIssueChangeEvent (API version 59.0): Change events are available for the object.
CaseRelatedIssueFeed: Feed tracking is available for the object.
CaseRelatedIssueHistory: History is available for tracked fields of the object.

Object Reference for the Salesforce Platform

CaseRelatedIssue

Supported Calls

Fields

Associated Objects