EngagementTopic

Represents information about the topics discussed by a customer and other attendees during an engagement. For example, when a customer initiates an engagement interaction by calling a service representative to inquire about an insurance claim, the topic of the engagement is Claim. This object is available in API version 55.0 and later.

This guide only lists certain information for each object. For more information, including descriptions of the fields, see EngagementTopic in the Industries Common Resources Developer Guide, Manufacturing Cloud Developer Guide, and Salesforce Health Cloud Developer Guide.

Fields

Field Name	Field Label	Type	Length
`CreatedById`	Created By ID	reference	18
`CreatedDate`	Created Date	datetime
`EngagementId`	Engagement ID	reference	18
`Id`	Engagement Topic ID	id	18
`InteractionSummary`	Interaction Summary	string	765
`IsDeleted`	Deleted	boolean
`LastModifiedById`	Last Modified By ID	reference	18
`LastModifiedDate`	Last Modified Date	datetime
`LastReferencedDate`	Last Referenced Date	datetime
`LastViewedDate`	Last Viewed Date	datetime
`Name`	Name	string	255
`OwnerId`	Owner ID	reference	18
`ParentTopicId`	Engagement Topic ID	reference	18
`ProcessFailureReason`	Process Failure Reason	picklist	255
`ProcessName`	Process Name	string	255
`ProcessStatus`	Process Status	picklist	255
`ProcessType`	Process Type	picklist	40
`RelatedPersonId`	RelatedPerson ID	reference	18
`SystemModstamp`	System Modstamp	datetime
`TopicId`	Topic ID	reference	18

Salesforce Field Reference Guide

EngagementTopic

Fields