Problem

Problems represent the root cause data of one or more incidents. This object contains all the details of a problem, documenting the history of the problem from detection to closure. This object is available in API version 53.0 and later.

This guide only lists certain information for each object. For more information, including descriptions of the fields, see Problem in the Object Reference for the Salesforce Platform.

Fields

Field Name	Field Label	Type	Length
`Category`	Category	picklist	40
`CreatedById`	Created By ID	reference	18
`CreatedDate`	Created On	datetime
`CurrencyIsoCode`	Currency ISO Code	picklist	3
`Description`	Description	textarea	32000
`Id`	Problem ID	id	18
`Impact`	Impact	picklist	40
`IsDeleted`	Deleted	boolean
`LastModifiedById`	Last Modified By ID	reference	18
`LastModifiedDate`	Last Modified On	datetime
`LastReferencedDate`	Last Referenced Date	datetime
`LastViewedDate`	Last Viewed Date	datetime
`OwnerId`	Owner ID	reference	18
`ParentProblemId`	Parent Problem ID	reference	18
`Priority`	Priority	picklist	40
`PriorityOverrideReason`	Priority Override Reason	string	255
`ProblemNumber`	Problem Number	string	255
`ResolutionDateTime`	Resolution Date	datetime
`ResolutionSummary`	Resolution Summary	textarea	32000
`ResolvedById`	User ID	reference	18
`RootCauseSummary`	Root Cause Summary	textarea	32000
`Status`	Status	picklist	40
`StatusCode`	Status Code	picklist	255
`SubCategory`	Sub-Category	picklist	40
`Subject`	Subject	string	255
`SystemModstamp`	System Modstamp	datetime
`Urgency`	Urgency	picklist	40

Salesforce Field Reference Guide

Problem

Fields