LiveAgentSession

This object is automatically created for each Chat session and stores information about the session. This object is available in API versions 28.0 and later.

This guide only lists certain information for each object. For more information, including descriptions of the fields, see LiveAgentSession in the Object Reference for the Salesforce Platform.

Fields

Field Name	Field Label	Type	Digits	Length
`AgentId`	User ID	reference		18
`ChatReqAssigned`	Chat Requests Assigned	int	9
`ChatReqDeclined`	Chat Requests Declined (Manually)	int	9
`ChatReqEngaged`	Chat Requests Engaged	int	9
`ChatReqTimedOut`	Chat Requests Declined (Push Timeout)	int	9
`CreatedById`	Created By ID	reference		18
`CreatedDate`	Created Date	datetime
`CurrencyIsoCode`	Currency ISO Code	picklist		3
`Id`	Chat Session ID	id		18
`IsDeleted`	Deleted	boolean
`LastModifiedById`	Last Modified By ID	reference		18
`LastModifiedDate`	Last Modified Date	datetime
`LastReferencedDate`	Last Referenced Date	datetime
`LastViewedDate`	Last Viewed Date	datetime
`LoginTime`	Login Time	datetime
`LogoutTime`	Logout Time	datetime
`Name`	Chat Session Name	string		255
`NumFlagLoweredAgent`	Assistance Flags Lowered (Agent)	int	9
`NumFlagLoweredSupervisor`	Assistance Flags Lowered (Supervisor)	int	9
`NumFlagRaised`	Assistance Flags Raised	int	9
`OwnerId`	Owner ID	reference		18
`SystemModstamp`	System Modstamp	datetime
`TimeAtCapacity`	Time Spent at Capacity	int	9
`TimeIdle`	Time Idle	int	9
`TimeInAwayStatus`	Time Spent Away	int	9
`TimeInChats`	Time Spent in Chats	int	9
`TimeInOnlineStatus`	Time Spent Online	int	9

Salesforce Field Reference Guide

LiveAgentSession

Fields