Salesforce Voice with Telephony Providers Implementation Guide
jNote: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.
VoiceMailAudioProcessingFunction Lambda Function
Configuration: Configure this function if you want to set up voicemail.
This function applies to the Salesforce Voice with Partner Telephony from Amazon Connect telephony setup.
Description: Use this function to process voicemail recordings. This function isn’t directly invoked from a contact flow. It’s triggered when Amazon Connect generates a Contact Record (previously called contact trace record or CTR) event.
This Lambda function performs the following steps:
- Gets the voicemail recordings from Amazon Kinesis.
- Processes the data. Converts the chunks of recordings into a WAV file, calculates the duration of the file, and tags the file with metadata.
- Puts the files into the voicemail_recordings folder in the contact center’s Amazon S3 bucket.
For an example, see Set Up Voicemail.