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MultiorgPostCallAnalysisTriggerFunction Lambda Function

This Lambda function automatically gets sentiment data from a contact center’s Amazon S3 bucket for post call analysis.

Applies to this telephony model.

Salesforce Voice with Partner Telephony from Amazon Connect (Voice manually integrated with your Amazon Connect through XML import)

Configuration: This function is available if you have a Partner Amazon Contact Center with a multi-org set up created by running the multi-org cloudformation stack. This Lambda is installed with the Service Cloud Voice contact center version 19.0 and later versions.

Usage: This Lambda function is designed for use in a multi-org set up for post call analysis.

Salesforce Voice with Telephony Providers Implementation Guide

MultiorgPostCallAnalysisTriggerFunction Lambda Function