Salesforce Voice with Telephony Providers Implementation Guide
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VoiceMailPackagingFunction Lambda Function
Configuration: Configure this function if you want to set up voicemail.
This function applies to the Salesforce Voice with Partner Telephony from Amazon Connect telephony setup.
Description:This function creates a VoiceCall record, attaches the voicemail recording and transcription files to the record, and routes it all to the Omni-Channel flow. This function isn't directly invoked from a contact flow. It's triggered when a voicemail transcription file is added to the voicemail_transcriptions folder in the contact center’s Amazon S3 bucket.
This Lambda function performs the following steps:
- Gets the voicemail recording and transcription files from the contact center’s Amazon S3 bucket.
- Creates a VoiceCall record. Sets the callOrigin parameter to Voicemail, and sets other parameters, including from, to, and duration.
- Attaches the voicemail recording and the transcription files to the VoiceCall record.
- Routes the VoiceCall record to the Omni-Channel flow that was configured in the contact center.
For an example, see Set Up Voicemail.