Embedded Service Chat SDK for Android Developer Guide

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Embedded Service Chat SDK for Android Developer Guide
Release Notes
Service Cloud Setup
SDK Setup
Android Examples
Chat
Overview
Quick Setup
Use Einstein Bots with Chat
Handle Custom URLs in Chat
Listen for State Changes and Events
Show Pre-Chat Fields to User
Create or Update Salesforce Records from a Chat Session
Check Agent Availability
Transfer File to Agent
Block Sensitive Data in a Chat Session
Build Your Own UI with the Chat Core API
SDK Customizations
Troubleshooting
Data Protection and Security
Reference Documentation
Additional Resources
PDF

Block Sensitive Data in a Chat Session

To block sending sensitive data to agents, specify a regular expression in your org's setup. When the regular expression matches text in the user's message, the matched text is replaced with customizable text before it leaves the device.

The legacy chat product is scheduled for retirement on February 14, 2026, and is in maintenance mode until then. During this phase, you can continue to use chat, but we no longer recommend that you implement new chat channels. To avoid service interruptions to your customers, migrate to Messaging for In-App and Web before that date. Messaging offers many of the chat features that you love plus asynchronous conversations that can be picked back up at any time. Learn about chat retirement in Help.

Important

To learn more, see Block Sensitive Data in Chats.