Salesforce Voice with Telephony Providers Implementation Guide
jMultiorgContactLensConsumerFunction Lambda Function
This Lambda function gets real-time transcripts and intelligence signals generated from
Contact Lens for Amazon Connect and sends them to the ContactLensProcessorFunction Lambda
function.
Applies to this telephony model.
- Salesforce Voice with Partner Telephony from Amazon Connect (Voice manually integrated with your Amazon Connect through XML import)
Configuration: This Lambda is installed with the Service Cloud Voice contact center version 19.0 and later versions. This Lambda function is created in your AWS account, when you execute the CloudFormation template to set up multi-org.
Usage: This function reads the SecretName from a cache using the contactID.