Manage B2C Commerce Instances in Control Center
In Control Center, you can view the status of instances in your organization, and perform actions against those instances, provided you have sufficient permissions. When you log in to Control Center, you can see your organization, your realms, and your instances:
Instance types include:
- First Party Instance
- Primary Instance Group (PIG)–Production, Staging, and Development
- Secondary Instance Group (SIG)–Sandbox
- On-Demand Sandbox (ODS)–Sandbox
When you view a realm, you see the aggregated statuses of the instances contained in the realm.
You can search for a specific instance by entering an instance name in the search field.
The following table describes the PIG and SIG statuses shown in Control Center:
| Status | Description | Available actions in Control Center |
|---|---|---|
| System up and running | The instance is running normally. | PIG–restart the instance; SIG–restart, stop, or reset the instance |
| System down | The instance is down due to a technical problem, not because a user intentionally stopped the instance. | PIG–restart the instance; SIG–start or reset the instance |
| Administratively down | The instance is down because it was manually stopped by an administrator or by a user with permission to stop the instance. (You can check the audit log to see who stopped an instance.) | PIG–you can start the instance; SIG–start or initialize the instance |
| Starting | The instance is currently starting. | PIG–no actions available; SIG–no actions available |
| System running Reset | The instance is in the process of being initialized. | PIG–no actions available; SIG–no actions available |
| System running reset | The instance is in the process of restarting. | PIG–no actions available; SIG–no actions available |
| Maintenance | The label "Maintenance" appears in addition to the instance status when Commerce Cloud performs maintenance. No action can be performed by the user during this time. | PIG–no actions available; SIG–no actions available |
The following table describes the ODS statuses shown in Control Center:
| Status | Description | Available actions in Control Center |
|---|---|---|
| Is being deleted | The instance is being deleted. This status is only used with ODS instances. | ODS–no actions available |
| Creating | The ODS instance is being created. This status is only used with SIG ODS instances. | ODS–no actions available |
| Stopping | The ODS instance is being stopped. This status is only used with SIG ODS instances. | ODS–no actions available |
| Deleting | The ODS instance is being Deleted. This status is only used with SIG ODS instances. | ODS–no actions available |
| Restarting | The ODS instance is being Restarted. This status is only used with SIG ODS instances. | ODS–no actions available |
| New | The ODS instance is Newly created. This status is only used with SIG ODS instances. | ODS–start or reset a new instance |
| Deleted | The ODS instance is deleted. This status is only used with ODS instances. | ODS–no actions available |
| Failed | The ODS instance failed. This status is only used with ODS instances. | ODS–no actions available |
| Upgrading | The ODS instance is upgrading. This status is only used with ODS instances. | ODS–no actions available |