Communications Cloud TM Forum API Release Notes
These features are implemented/enhanced for Summer’26 release.
Extensibility for TMF APIs
Salesforce’s TMF API extensibility framework enables customers to modify standard TMF-compliant APIs to meet specific business requirements while maintaining interoperability and scalability. Extensibility is enabled through Apex lifecycle hooks and customizable GraphQL queries, allowing customers to adjust request and response payloads without compromising TMF compliance. You can perform following operations.
- Extend the main entity with additional fields
- Map a field from a different or related entity
- Customize WHERE clauses at the main entity level
- Customize WHERE clauses at the sub-resource level
- Apply sorting (ORDER BY) on main and sub-resource results
Extensibility for TMF621 v5 Trouble Ticket Management API
Pre-hooks validate or reshape incoming requests, and post-hooks refine or filter responses across all operations such GET, POST, PATCH, and DELETE.
Extensibility for TMF637 v5 v4 Product Inventory Management API
Pre-hooks validate or reshape incoming requests, and post-hooks refine or filter responses for GET (list and retrieve) operations.
Context-Based Override Resolution in TMF620 v4 Product Catalog Management API
The TMF620 Product Catalog Management API now supports accurate resolution of product configurations, attributes, and pricing within specific bundle contexts through enhanced override handling capabilities.
The API supports the following three types of context-specific overrides.
- Child Item Overrides: Retrieve bundle-specific child product configurations, including quantity, selling periods, and inclusion/exclusion rules
- Attribute Overrides: Access characteristic values (such as data balance, speed, or capacity) that differ within specific bundle contexts
- Price List Entry Overrides: Retrieve bundle-specific pricing instead of standard product pricing
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