ServiceInformationRequest

Represents information about a service information request, such as the date and time when the request was submitted and the type of service requested. This object is available in API version 63.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Fields

AccessTokenUsageStatus

Type: picklist
Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
Description: Indicates the usage status of the access token that was sent with the request.

ApplicationUrl

Type: url
Properties: Create, Filter, Nillable, Sort, Update
Description: The URL of the application used by the requester.

CaseId

Type: reference
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The case associated with the service information request.

This field is a relationship field.
Relationship Name: Case
Refers To: Case

ClientSourceSysIdentifier

Type: string
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: An identifier of the client’s source system that sent the request.

ContextType

Type: picklist
Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
Description: Specifies the context from which the service information request was launched.

DocRequiredReasonType

Type: multipicklist
Properties: Create, Filter, Nillable, Restricted picklist, Update
Description: Indicates the reason why the documentation is required. For example, it may be required to be submitted with a prior-auhtorization or claim.

LastReferencedDate

Type: dateTime
Properties: Filter, Nillable, Sort
Description: The date when the record was last referenced.

LastViewedDate

Type: dateTime
Properties: Filter, Nillable, Sort
Description: The date when the record was last viewed.

Name

Type: string
Properties: Autonumber, Defaulted on create, Filter, idLookup, Sort
Description: The name of the record.

OwnerId

Type: reference
Properties: Create, Defaulted on create, Filter, Group, Sort, Update
Description: The user who owns the record.

This field is a polymorphic relationship field.
Relationship Name: Owner
Refers To: Group, User

RecipientOrgIdentifierId

Type: reference
Properties: Create, Filter, Group, Sort, Update
Description: The unique identifier of the organization to whom the request was sent.

This field is a polymorphic relationship field.
Relationship Name: RecipientOrgIdentifier
Refers To: Identifier

RequestDateTime

Type: dateTime
Properties: Create, Filter, Sort, Update
Description: The date and time when the request was recieved.

RequestPayload

Type: textarea
Properties: Create, Nillable, Update
Description: The input payload sent as part of the request.

RequesterExternalIdentifier

Type: textarea
Properties: Create, Nillable, Update
Description: The identifier of the user who sent the request, as recorded in an external system.

This field is available in API version 64.0 and later.

RequesterOrgExtlIdentifier

Type: textarea
Properties: Create, Nillable, Update
Description: The identifier of the organization that sent the request, as recorded in an external system.

This field is available in API version 64.0 and later.

RequesterOrgStdIdentifierId

Type: reference
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The unique standard identifier of the organization that sent the request.

This field is a polymorphic relationship field.
Relationship Name: RequesterOrgStdIdentifier
Refers To: Identifier

RequesterStandardIdentifierId

Type: reference
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The unique standard identifier of the user who sent the request.

This field is a polymorphic relationship field.
Relationship Name: RequesterStandardIdentifier
Refers To: Identifier

ResponseCode

Type: int
Properties: Create, Filter, Group, Sort, Update
Description: The status code returned in response to the request.

ResponseDateTime

Type: dateTime
Properties: Create, Filter, Nillable, Sort, Update
Description: The date and time when the response to the request was sent.

ServiceType

Type: picklist
Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
Description: Specifies the type of service that was requested.
Possible values:
- order-echo
- order-sign

SourceType

Type: picklist
Properties: Create, Filter, Group, Restricted picklist, Sort, Update
Description: Specifies the type of system that captured the request.
Possible values:
- payer-sourced
- provider-sourced

SvcRqstInvocationIdentifier

Type: string
Properties: Create, Filter, Group, idLookup, Nillable, Sort, Update
Description: The unique identifier of the service request invocation.

UsageType

Type: picklist
Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
Description: Specifies the usage type of the service information request. For example, Coverage Requirement Discovery (CRD) or Documentation Templates and Rules (DTR).
Possible values:
- CRD
- DTR
- Other

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

ServiceInformationRequestChangeEvent: Change events are available for the object.
ServiceInformationRequestFeed: Feed tracking is available for the object.
ServiceInformationRequestHistory: History is available for tracked fields of the object.
ServiceInformationRequestOwnerSharingRule: Sharing rules are available for the object.
ServiceInformationRequestShare: Sharing is available for the object.