ServiceInformationResponse

Represents a response to a service information request. This object is available in API version 63.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Fields

AdditionalNote

Type: textarea
Properties: Create, Nillable, Update
Description: Additional information related to the response.

FocusType

Type: multipicklist
Properties: Create, Filter, Nillable, Restricted picklist, Update
Description: Specifies the types of data the response focuses on.
Possible values:
- MedicationRequest
- ServiceRequest

Identifier

Type: string
Properties: Create, Filter, Group, idLookup, Nillable, Sort, Update
Description: The unique identifier of the response.

LastReferencedDate

Type: dateTime
Properties: Filter, Nillable, Sort
Description: The date when the record was last referenced.

LastViewedDate

Type: dateTime
Properties: Filter, Nillable, Sort
Description: The date when the record was last viewed.

Name

Type: string
Properties: Autonumber, Defaulted on create, Filter, idLookup, Sort
Description: The name of the record.

ReferenceSourceCategoryCodeId

Type: reference
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The code of the category that the reference source belongs to.

This field is a polymorphic relationship field.
Relationship Name: ReferenceSourceCategoryCode
Refers To: CodeSet

ReferenceSourceIconUrl

Type: url
Properties: Create, Filter, Nillable, Sort, Update
Description: The URL to the icon representing the source of information of the response. The icon should be a 100x100 pixel PNG image without any transparent region.

ReferenceSourceName

Type: string
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The name of the source of information for the response.

ReferenceSourceUrl

Type: url
Properties: Create, Filter, Nillable, Sort, Update
Description: The URL to the source of information for the response.

ResponseEngagementStatus

Type: picklist
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: Specifies the engagement status of the response.

ResponseSubtype

Type: picklist
Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
Description: Specifies the subtype of service information response. For example, coverage info, cost, network, etc.

ResponseType

Type: picklist
Properties: Create, Filter, Group, Restricted picklist, Sort, Update
Description: Specifies the type of service information response. For example, card or system action.
Possible values:
- Card
- SystemAction—System Action

ServiceInformationRequestId

Type: reference
Properties: Create, Filter, Group, Sort
Description: The service information request for which the response is sent.

This field is a relationship field.
Relationship Name: ServiceInformationRequest
Relationship Type: Master-detail
Refers To: ServiceInformationRequest (the master object)

SuggestionSelectionType

Type: picklist
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: Specifies the type of selection to be made for the suggestions in the response.

Summary

Type: string
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The summary of the response.

UrgencyIndicator

Type: picklist
Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
Description: Indicates how urgent the content of the response is.
Possible values:
- info
- warning

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

ServiceInformationResponseChangeEvent: Change events are available for the object.
ServiceInformationResponseFeed: Feed tracking is available for the object.
ServiceInformationResponseHistory: History is available for tracked fields of the object.