Inbox Messages

Inbox messaging enables you to deliver persistent messages to users within your mobile app. Unlike push notifications that disappear after being dismissed, inbox messages remain available for users to view at any time, creating a dedicated space for important communications, promotions, and updates.

The Marketing Cloud SDK provides comprehensive support for three types of inbox messages:

Inbox 1.0 - The original inbox message format with CloudPage URLs
Inbox 2.0 - Enhanced inbox messages with additional fields like subtitles and messages, plus new call-to-action options including App URL, Web URL, and None
Push Copy to Inbox (PCTI) - Push notifications that also appear in the inbox, ensuring users can access the message even if they miss the initial notification

Key Features

The SDK provides convenience methods for managing inbox messages, including:

Retrieving all messages, unread messages, read messages, and deleted messages
Marking messages as read or deleted
Refreshing the inbox to fetch new messages
Sorting messages by sent date
Accessing message properties like subject, dates, custom data, and media

For Alert + Inbox messages, you can configure the SDK to automatically mark inbox messages as read when users tap on the corresponding push notification, creating a seamless experience across notification and inbox channels.