Troubleshooting

Diagnose and resolve common issues with the Engagement SDK, including contact registration, push notification delivery, and platform-specific implementation problems.

• Troubleshoot Initialization and Registration — Resolve issues with contacts and devices that don’t appear in Marketing Cloud Engagement.
• Troubleshoot Push Implementation — Diagnose why contacts don’t receive push notifications or why engagement analytics don’t appear.
• Troubleshoot Issues on Android Apps — Find fixes for Android-specific initialization, multiple-SDK, and push delivery analytics issues.
• Troubleshoot Issues on iOS Apps — Find fixes for iOS-specific push notification, credential, and app submission issues.
• Troubleshoot Issues in iOS Service Extensions — Fix signing, entitlement, and configuration issues in Notification Service Extensions.