Apply Case Classification Recommendations

Recommends values for fields on a given case record. Requires an active Einstein Case Classification model.

These actions are available in API version 55.0 and later.

Supported REST HTTP Methods 

URI: Get a case SObject with recommended values for fields: /services/data/vXX.X/actions/standard/applyCaseClassificationRecommendations

Formats: JSON, XML

HTTP Methods: GET, HEAD, POST

Authentication: Authorization: Bearer token

Inputs 

InputTypeDescription
caseIdIDRequired. The ID of a case.

Outputs 

OutputTypeDescription
caseSObjectSObjectA case SObject with recommendations applied.