Create Service Report Actions

Creates a service report for a service appointment, work order, or work order line item.

This object is available in API version 39.0 and later.

The Create Service Report action can’t be triggered from a flow. To automatically launch the report preview and signature interface in the Salesforce Field Service Mobile app, create an app extension named Service_Report_Flow. For more information, see Build Flows for the Field Service Mobile App.

Note

Supported REST HTTP Methods

URI: /services/data/vXX.X/actions/standard/createServiceReport

Formats: JSON

HTTP Methods: POST

Authentication: Authorization: Bearer token

Inputs

Input	Type	Description
`entityId`	reference	Required. The ID of the service appointment, work order, or work order line item that the service report is created for.
`signatures`	string	Optional. A list of JSON definitions for a digital signature. Each object includes: `data` (Required, base64-encoded signature image), `contentType` (Required, file type of the signature), `signatureType` (Required, role of the signer such as “Customer”), and optionally `name` (block title), `place` (place of signing), `signedBy` (signer name), and `signedDate` (date of signing). Each signature block must use a unique signature type matching the service report template’s signature types.
`templateId`	reference	Required. The ID of the standard or custom service report template that is used to create the service report.

Usage

Sample Input

The following code sample creates a service report with two signatures by making an Apex callout to the createServiceReport action REST API resource.

1{
2       "inputs" : [ {
3          "entityId" : "0WOxx000000001E",
4             "signatures" : [
5                      {"data":"Base64 code for the captured signature image",
6                      "contentType":"image/png",
7                      "name":"Customer Signature",
8                      "signatureType":"Customer",
9                      "place":"San Francisco",
10                      "signedBy":"John Doe",
11                      "signedDate":"Thu Jul 13 22:34:43 GMT 2017"
12                      },
13                      {"data":"Base64 code for the captured signature image",
14                      "contentType":"image/png",
15                      "name":"Technician Signature",
16                      "signatureType":"Technician"
17                      }],
18             "templateId" : "0SLR00000004DBFOA2"
19       } ]
20    }