Get Conversation Intelligence Action
Gets intelligence information about a voice or video call, including any insights and a conversation summary.
This action is available in API version 65.0 and later.
On invocation, this action gets a list of insights related to a call, and a call summary if one is available.
The user calling the action must have access to the related voice or video call records.
URI: /services/data/vXX.X/actions/standard/getConversationIntelligence
Formats: JSON, XML
HTTP Methods: GET, HEAD, POST
Authentication: Authorization: Bearer token
| Input | Type | Description |
|---|---|---|
recordId | string | Required. The ID of the related voice or video call record to answer a question for. |
| Output | Type | Description |
|---|---|---|
conversationInsights | Apex collection | The list of insights related to the content of the call as a whole, such as generative conversation insights. |
conversationIntelligence | Apex | Other intelligence information related to the call, including a summary of the call if one was generated. |
momentInsights | Apex collection | The list of insights related to conversation moments, such as pricing insights or mentions of relevant keywords about products or competitors. The list is empty if no insights are found. |
Sample Input
Sample Output
For more information about this action, see Flow Core Actions: Get Conversation Intelligence and Get Conversation Intelligence Invocable Action in Salesforce Help.