Perform Survey Sentiment Analysis

Create or update the AI Sentiment Result records. You can get insights into the sentiments underlying survey responses and save the sentiment analysis in the SentimentAnalysisResult object.

This action is available in API version 55.0 and later.

Special Access Rules

To access the Perform Survey Sentiment Analysis action, you must have the Feedback Management - Starter and Feedback Management - Growth licenses.

Supported REST HTTP Methods

URI: /services/data/v55.0/actions/standard/performSurveySentimentAnalysis

Formats: JSON

HTTP Methods: POST

Authentication: Authorization: Bearer token

Inputs

Input	Type	Description
`surveyId`	ID	Required. The ID of the survey containing the questions for whose responses you want to get sentiment insights.
`surveyQuestionIds`	ID	Required. The IDs of the questions for whose responses you want to get sentiment insights.
`startDate`	Datetime	Required. The date from when participant responses are processed to get sentiment insights.
`endDate`	Datetime	Required. The date until when participant responses are processed to get sentiment insights.
`typeOfOperation`	String	Required. The type of operation to be performed on the survey responses. Use `create` to bulk process survey responses and create AI Sentiment Result records with Submitted status. Use `update` to bulk process survey responses that have associated AI Sentiment Result records in Draft status and update them to Submitted status. You can only update a sentiment analysis result record with the Draft status.

Outputs

None.

Example

Sample Request

Here’s an example POST request to create or update the AI Sentiment Result records:

1{
2   "inputs":[{
3      "surveyId":"0Kdx00000000GYeCAM",
4      "surveyQuestionIds":["0Kux00000000xDgCAI","0Kux00000000xDiCAI"],
5      "startDate":"1-07-2022",
6      "endDate":"12-07-2022",
7      "typeOfOperation":"create"
8   }]
9}

See Also

Salesforce Help: Automate Your Business Process: Perform Survey Sentiment Analysis