CallCenterRoutingMap

Represents the mapping between a user or queue in a Salesforce org to a user or queue in an external system’s call center.

This type extends Metadata and inherits its fields.

CallCenterRoutingMap components have the suffix .callCenterRoutingMap and are stored in the callCenterRoutingMaps folder.

Introduced in API version 52.0.

This type requires Contact Center Admin, Contact Center Admin (Partner Telephony), Contact Center Supervisor, or Manage Call Centers permission.

• Type: string

• Required: Yes

• Description: Required.

  Reference to a call center.

• Type: string (enumeration of type string)

• Required: Yes

• Description: Required.

  The developer name is a combination of the Salesforce user ID or queue name, and the callCenter value, with an underscore between these two values.

• Possible values:

  • [SALESFORCE_USER_ID]_[CALL_CENTER]
  • [SALESFORCE_QUEUE_NAME]_[CALL_CENTER]

• Type: string

• Required: Yes

• Description: Required.

  Unique identifier for the external system’s user or queue.

• Type: string

• Required: Yes

• Description: Required.

  The master label of the CallCenterRoutingMap.

• Type: string
• Required: No
• Introduced: API version 56.0
• Description: The Amazon Connect QuickConnectId ARN used to determine agent availability for Omni-Channel call transfers.

• Type: string

• Required: Yes

• Description: Required.

  Lookup field to a Salesforce user or queue.

The following is an example of a CallCenterRoutingMap component.

1<?xml version="1.0" encoding="UTF-8"?>
2<CallCenterRoutingMap xmlns="http://soap.sforce.com/2006/04/metadata">
3    <callCenter>ExampleCallCenter</callCenter>
4<developerName>User_001ABC00000FjYIIA0_04vZ6000000Cagl</developerName>
5<externalId>arn:aws:connect:ap-northeast-1:484907484500:instance/examplestring-9c18-4aa5-b5fe-cda6f34d99a0/agent/a69f7afe-5b04-4aa8-b5ee-108a84d0f504</externalId>
6    <masterLabel>001ABC00000FjYIIA0</masterLabel>
7    <referenceRecord>example.d2b87b8182fa@salesforce.com</referenceRecord>
8</CallCenterRoutingMap>

The following is an example package.xml that references the previous definition.

1<?xml version="1.0" encoding="UTF-8"?>
2<Package xmlns="http://soap.sforce.com/2006/04/metadata">
3    <types>
4        <members>User_001ABC00000FjYIIA0_04vZ6000000Cagl</members>
5        <name>CallCenterRoutingMap</name>
6    </types>
7    <version>64.0</version>
8</Package>

This metadata type supports the wildcard character * (asterisk) in the package.xml manifest file. For information about using the manifest file, see Deploying and Retrieving Metadata with the Zip File.